Refund and Returns Policy
- Effective Date: November 2025
- Last Updated: November 1, 2025
At Herbs of the Forest, your satisfaction is our priority. We stand behind the quality of our herbal products and want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds.
Return Policy Overview
We accept returns within 30 days of your purchase date. To be eligible for a return, items must be:
- Unopened and unused
- In original packaging with all labels intact
- Accompanied by proof of purchase (receipt or order confirmation)
Products Eligible for Return
Returnable Items:
- Unopened herbal supplements and formulations
- Products in original, undamaged packaging
- Items returned within 30 days of purchase
Non-Returnable Items:
- Opened or partially used herbal supplements (for health and safety reasons)
- Products damaged due to misuse or normal wear
- Items returned after 30 days from purchase date
- Products without original packaging or labels
- Gift cards and digital products
- Note: Due to FDA regulations and health safety standards, we cannot accept returns of opened supplement bottles.
How to Initiate a Return
Step 1: Contact our customer service team
- Support@HerbsOfTheForest.com
- (1)888-619-4372
- Hours: Monday-Friday 9 AM-6 PM, Saturday 10 AM-3 PM PST
Step 2: Provide the following information:
- Order number
- Reason for return
- Photos of the product (if damaged)
Step 3: Receive return authorization and shipping instructions
Step 4: Ship items back to our facility using the provided address
Return Shipping
Return Shipping Address:
- Herbs of the Forest Returns
- Glendale, California, United States
- (Specific address will be provided upon return authorization)
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item sent)
- Recommended Shipping: We recommend using trackable shipping services for returns over $75 in value. Herbs of the Forest is not responsible for lost return packages.
Refund Process
Processing Time:
- Once we receive and inspect your return, we will:
- Send email confirmation of receipt within 2 business days
- Process approved refunds within 5-7 business days
- Issue refunds to your original payment method
- Refund Amount:
- Full Refunds: Product cost only (shipping charges are non-refundable)
- Partial Refunds: May apply if items show signs of use or damage not due to our error
- Payment Method: Refunds will be credited to the original payment method used for purchase.
Special Conditions
Sale Items
- Regular-priced items: Eligible for full refund
- Sale/Discounted items: Eligible for return with original receipt
- Damaged or Defective Products
- If you receive a damaged or defective product:
- Contact us immediately upon receipt
- We will provide a prepaid return label
- Full refund or replacement will be provided
- No return shipping charges apply
- Wrong Item Shipped
- If we shipped the wrong product:
- Contact us within 48 hours of receipt
- We will arrange pickup at no cost to you
- Full refund or correct item replacement
Exchange Policy
- We offer exchanges only for:
- Defective products
- Damaged items due to shipping
- Wrong items shipped by our error
- Exchange Process: Email us at Support@HerbsOfTheForest.com with your order number and reason for exchange.
Gift Returns
- Items purchased as gifts:
- Gift recipients can return items for store credit
- Original purchaser will be notified of the return
- Gift credit has no expiration date
- Gift certificates: Non-refundable but transferable
Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| Credit Card | 5-10 business days |
| Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| Bank Transfer | 7-14 business days |
- Timeline begins after we process the approved return
Contact Information
- Customer Service
Support@HerbsOfTheForest.com
Phone
888) 619-4372
Business Hours
Monday-Friday 9 AM-6 PM Saturday 10 AM-3 PM PST
Mailing Address
Herbs of the Forest Glendale, California, United States
- Response Time: We respond to all inquiries within 24 hours
- Important Notes
- This policy applies to purchases made through our official website only
- Returns must be accompanied by original proof of purchase
- We reserve the right to refuse returns that don't meet our policy guidelines
- Refund processing may take longer during peak seasons
- For questions about specific products or health concerns, consult with our herbal specialists
- Your satisfaction is our commitment. We're here to ensure you have a positive experience with our natural herbal solutions.
